During the intensive development of telemedicine, i.e. distance medicine, it is necessary to rethink the importance of the relationship between a physician and his/her patient. This relationship is the basis for effective therapeutic contact and the quality of communication plays a significant role at every stage of the treatment process. The cooperation between a physician and their patient is an interaction based on mutual trust, in which both the persons are involved independent of various determinants, e.g. related to their personalities or life experiences. This raises the question of how a physician – responsible for the relationship with his/her patient – is able to provide conditions for building a relationship on the basis of trust with the patient, especially in the area of psychiatric assistance, if it is limited by the time of a visit or the impossibility of direct contact with the patient. One of the answers may be participation in the Balint group, which assumptions and goals are presented in this article, at the same time emphasising the importance of its activity for establishing physician-patient relationships. Balint group leaders come from different schools or therapeutic streams but regardless of this fact, their participation in the group consists of the acquisition of the ability to understand patients and communicate with them. Using such groups is highly beneficial to the physician-patient relationship because it provides the physician with broader professional experience, teaches concentration on the patient’s problem and is also a factor preventing professional burnout.