Summary The isolational aspect of psychiatric care determines scientific and theoretical reflections on therapeutic work with patients in deep mental crises. Current changes in this area imply the need to share not only advances in the global rehabilitation of patients, but also effective practices of therapeutic interactions with patients treated in general psychiatric stationary wards. Issues regarding the treatment of patients in deep mental crises are still relatively rare in literature, in particular in the context of the role of teamwork and its therapeutic potential. Attention to these elements of stationary treatment therefore appears to be of paramount importance in the understanding of the treatment process. The article presents a team model of therapeutic work at the general psychiatric department of the Babinski University Hospital in Cracow. The theoretical assumptions underlying the department's work are presented. Some therapeutic techniques are illustrated with elements of clinical practice. A reflection on the further directions of therapeutic work in residential psychiatric care is presented.